Contact and Support

If you encounter any issues while using the API, you can obtain support through the following channels.

Scope of Support

Technical support primarily covers the following areas:

Issues related to API usage

Explanations of parameters or return fields

Troubleshooting API exceptions or errors

Feedback regarding documentation

The following are not covered:

Custom data requests

Business analysis or strategy consulting

Product issues outside the scope of the API

Please contact the FoxData Technical Support Team via the following methods:

Technical Support Email: support@foxdata.com

Business or Partnership Inquiries: bd@foxdata.com

(Please refer to the information provided on the platform for the most up-to-date contact details)

To help us identify issues more efficiently, please include the following information when submitting feedback:

Name of the API endpoint called

Example request parameters

Returned result or error code

Time of the call and frequency of calls

Providing complete information helps our technical team diagnose and resolve issues more quickly.

Support requests will be processed during business hours

Please indicate “Urgent” in the email subject line for urgent issues

The platform will continue to optimize the quality of APIs and documentation

Thank you for your support of the FoxData platform.