# 3. Contact and Support

# Contact and Support

If you encounter any issues while using the API, you can obtain support through the following channels.

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## Scope of Support

Technical support primarily covers the following areas:
- Issues related to API usage
- Explanations of parameters or return fields
- Troubleshooting API exceptions or errors
- Feedback regarding documentation

The following are not covered:
- Custom data requests
- Business analysis or strategy consulting
- Product issues outside the scope of the API

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## Contact Information

Please contact the FoxData Technical Support Team via the following methods:

- Technical Support Email: support@foxdata.com  
- Business or Partnership Inquiries: bd@foxdata.com  

(Please refer to the information provided on the platform for the most up-to-date contact details)

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## Feedback and Suggestions

To help us identify issues more efficiently, please include the following information when submitting feedback:
- Name of the API endpoint called
- Example request parameters
- Returned result or error code
- Time of the call and frequency of calls

Providing complete information helps our technical team diagnose and resolve issues more quickly.

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## Support Response Guidelines

- Support requests will be processed during business hours  
- Please indicate “Urgent” in the email subject line for urgent issues  
- The platform will continue to optimize the quality of APIs and documentation  

Thank you for your support of the FoxData platform.